Technical Support Contact Details
Access to CELCAT Technical Support via phone,
fax and email is available as part of a Site Licence agreement.
Contact us by telephone, email, fax and mail. Telephone access
to our engineers is available from Monday to Friday, 9:00am
- 5:00pm (UK local time).
Technical Support Numbers and Addresses
UK Tel: 024 7646 3489
UK Fax: 024 7642 0994
Overseas Tel: +44 24 7646 3489
Overseas Fax: +44 24 7642 0994
Mailing Address: CELCAT, 21-23 Mercia Business
Village, Torwood Close, Westwood Business
Park, COVENTRY, CV4 8HX, UK
To send an enquiry to CELCAT or for futher contact information
The Small Print
Support may include, but is not limited to:
Overcoming installation difficulties. Assistance in finding
CELCAT functions and features. Limited advice on how CELCAT can
meet specific implementation requirements. Resolution of failures
and deficiencies in program operation and temporary work-arounds if
problems are found. Receipt of data via the internet in the event
of difficulties with operations on certain timetable data. Delivery
of updated software if appropriate. Advice on hardware and software
requirements. Advice on interfacing CELCAT software with supported
operating systems, peripheral hardware and, where possible, other
CELCAT Technical Support Services do not provide support for the
operating system, nor step-by-step instructions on lengthy
procedures. In this case, CELCAT Training and Consulting Services
are a more appropriate resource.
If service issues cannot be resolved during initial contact,
CELCAT Technical Support Services will endeavour to give a response
within 24 hours.